PRIVACY POLICY

At PADELHAUS Ltd (“we”, “our”, “us”), we value your privacy and are committed to protecting your personal data.
This policy explains how we use cookies on our website www.padelhaus.co.uk and how we collect, store, and handle personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions about this policy or your data, please contact us using the details on our Contact page.

PADELHAUS Ltd is the data controller responsible for this website.

• Company: PadelHaus Ltd
• Email: marketing@padelhaus.co.uk
• Address: PadelHaus Ltd, 109 Coleman Road, Leicester, LE5 4LE
• Email: marketing@padelhaus.co.uk
• ICO: ZB868223
  

The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

• The personal data we will collect;
• Use of collected data;
• Who has access to the data collected;
• The Site's cookie policy.
• The rights of Site users; and

For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.

We only collect the minimum personal data necessary to provide our services or respond to enquiries. This may include:

• Name, email address and contact details (when you contact us or subscribe to updates)
• Booking information (if you use our booking or membership systems)
• Technical data (e.g. IP address, browser type, and device information via analytics)
• Demographic and location data: We may collect postcode, age range, and gender only when this information is provided by the user through their Google account and made available to us via Google Analytics.
• Phone calls may be recorded.

We do not intentionally collect sensitive data (such as health information) unless specifically required for safety or safeguarding reasons, we might collect minimal, relevant medical info (e.g., allergies, emergency contacts) in which case, we will explain why and how it is used.

We only process your personal data when we have a lawful basis under UK GDPR, including:

1. Consent – where you have agreed to receive marketing or newsletters.
2. Contract – when processing is necessary to deliver our services or manage bookings.
3. Legitimate interests – for website administration, communication, or analytics that help improve our services.
4. Legal obligation – where processing is required to comply with the law.

When you visit and use our Site, we may automatically collect and store the following information:

1. First and last name
2. Email address
3. Phone
4. Postal address
5. Payment information (when provided)
6. Post code

Data is collected in the following ways;

1. Enquiry forms, newsletters
2. Recorded phone calls (Not for marketing or statistics)
3. Google Analytics

Due to Google Analytics (Google Signals), if you have accepted personalisation of ads, then they may associate your data from your logged in status alongside the traffic data collated.

This Google information may include end user location, search history, YouTube history, and data from sites that partner with Google—and is used to provide aggregated and anonymized insights into your users' cross device behaviors.

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

1. Statistics; and
2. Marketing (Data from enquiry forms, newsletters and booking forms)

The data we collect when the user performs certain functions may be used for the following purposes:

1. Communication; and
2. Marketing

Employees: We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

‍Third Parties: We may share user data with the following third parties:

1. Google Analytics

We may share the following user data with third parties:

1. Links clicked while using the site;
2. Location of visitor;
3. Device used by the visitor;
4. Gender of the visitor;
5. Age of the visitor; and
6. Time spent on the website

We may share user data with third parties for the following purposes:

1. Targeted Advertising & Marketing; and
2. Statistics

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

1. If the law requires it;
2. If it is required for any legal proceeding;
3. To prove or protect our legal rights; and
4. To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

If we use third-party providers or cloud services located outside the UK or European Economic Area, we ensure that adequate safeguards are in place, such as UK-approved standard contractual clauses, to protect your personal data.

Currently, our booking system is Playtomic, which stores your data for booking details. Playtomic servers are located in;

1. Spain, and other non EU countries. Read Playtomic privacy policy.

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements.
After that, we securely delete or anonymise the data.

If you unsubscribe from our communications, we will remove your contact details from marketing lists but may retain minimal information to record your opt-out preference.

Under the GDPR, you have the following rights:

1. Access – to request a copy of your personal data.
2. Correction – to request updates or amendments to inaccurate data.
3. Erasure – to request that we delete your personal data (“right to be forgotten”).
4. Restriction – to limit how we process your data.
5. Objection – to processing carried out under legitimate interests.
6. Data portability – to request transfer of your data to another organisation.
7. Withdraw consent – where processing is based on your consent (e.g. marketing).

To exercise these rights, please contact us through the details on our website.

We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer. Any photos showing events where children may be present, imagery and its usage will be restricted and only used with the consent of the parents.

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our privacy officer here:

‍

Robert Stewart

marketing@padelhaus.co.uk

PadelHaus Ltd, 109 Coleman Road, Leicester, LE5 4LE

Please note: The data collected by Google Analytics does not track your name (logged in, or logged out).

Our website may contain links to other websites, such as booking platforms or social-media pages. We are not responsible for the privacy practices or content of those external websites and recommend reviewing their privacy policies before providing any personal information.

Please click here to read about the cookies that we use on our website.

We use appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or loss. However, no system is entirely secure, and we cannot guarantee absolute security of data transmitted electronically.

If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue.

If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner's Office.

We may disclose personal information when required by law, or when necessary to protect our rights, comply with legal obligations, or respond to lawful requests from public authorities.

We may update this Cookie & Privacy Policy from time to time to reflect changes in our practices, legal obligations, or operational requirements. The latest version will always be available on this page, with the effective date shown above.

If you have any questions about this policy, your personal data, or wish to exercise your rights, please contact us via our Contact page: www.padelhaus.co.uk/contact